Privacy Policy

Woodland are committed to protecting and respecting your privacy. This privacy policy only covers the Woodland website and associated software Woodland use. Any links within this site to other websites are not covered by this policy and consequently we encourage you to read the privacy statements of our partners when entering their domain(s).

Woodland Estates Agents Ltd trading as Woodland is registered in England and Wales under company number 5413265 and our registered office: 235 Cranbrook Road, Ilford, Essex IG1 4TD.

Woodland Properties Management Ltd trading as Woodland is registered in England and Wales under company number 10277627 and our registered office: 361/363 High Road, Leyton, London E10 5NA.

Information you give us:

You may give us information about you by completing forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your name, title, date of birth, address, email address, phone number or other contact information, username, password, financial details, and the records and contents of any correspondence and communications you have with us or any feedback which you leave us.

You acknowledge that the information which you provide to us may amount to sensitive personal data under the General Data Protection Regulation 2018 and you consent to that data being processed as set out in this Privacy Policy.

Information we collect from you

Each time you visit our website, we may automatically collect the following information:

Technical information, including but not limited to the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet;

How we use your information

How we will use information you give us:

• To contact you;
• For internal administration purposes.
• To market services to you by phone, e-mail, text or letter.
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services which you request from us;
• To provide you with information about other goods and services that we offer. To provide you, or permit selected third parties to provide you, with information about goods or services which we feel may interest you.
• To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website (including, without limitation, via third parties);
• To notify you about changes to our service;
• To ensure that content from our site is presented in the most effective manner for you and your computer;

Information will be stored upon a computer server which is located in the UK only for the purpose of operating the website.
We may transfer its business assets (which include Information) on sale or merger of any part of its business.
We may transfer its Information as required to obtain legal advice, comply with legal requirements, protect its rights and property, and the safety of its employees, clients, suppliers and others.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel the goods or service you have with us but we will notify you if this is the case at the time.

Where we store your information

The information we collect from or about you is stored at, a destination within the European Economic Area (”EEA”). By using our website, or otherwise submitting your personal information to us, you agree to this transfer, storing or processing. Woodland will take reasonable steps to ensure that your data is treated securely and in accordance with the General Data Protection Regulation 2018.

Once we receive your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely 100% secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.

Your rights

For legal, regulatory and accounting purposes your information will be held for at least six years and thereafter for as long as reasonably necessary to fulfil the purposes of “How we use your information”.

You have the right to withdraw consent for us to process your information and for its use for marketing purposes.
You have the right to withdraw consent for us to process your information at any time.
You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. This will result in Woodland ceasing offering the goods and services to you.
If you no longer wish to be contacted by third parties for marketing purposes, then you will be required to follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe from their communications.

Access to Your Information

You have rights to the following information:

• The purpose(s) Woodland process your information;
• The categories of personal information we hold regarding yourself;
• The recipients or categories of recipient to whom the personal data is in respect to will be disclosed;
• The period for which we will store your information; or the criteria used to determine that period;
• Copy/ies of the information we hold about you. You can ask us to send this to you or direct to a third party and in commonly used electronic form;
• To amend or measure the way in which we are processing your information; or to object to us processing it;
• Removal of your personal information provided it is no longer necessary for the purposes for which it was collected; or where there is no legal basis for Woodland processing it.
• Where we have collected information about you from sources other than yourself, information about those sources;
• To ask us whether any decisions are being taken about you by automated means and if this is happening; information about the logic involved and any significant consequences on you;

You can exercise any of these rights at any time by writing to the Data Protection Officer 235 Cranbrook Road, Ilford, Essex IG1 4TD.

Disclosure of your information

You agree that we have the right to share your personal information with:

Any member of our company/ies, and any selected third party.

Selected third parties including:

partners, employees and third parties as required for this purpose for the performance of any contract we enter into with them or you – this may include third party contractors, referencing companies (to facilitate tenant referencing and landlord protections) and utility registration. The information will also for tenanted properties be forwarded to the relevant council and utility providers. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 100 men aged under 35 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in E12). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;

analytics and search engine providers that assist us in the improvement and optimisation of our site; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.